Find quick answers to the most common questions about our products, orders, shipping, and services. If you can’t find what you’re looking for, feel free to contact our support team.
Yes. Fragment Scent sell only genuine designer perfumes sourced from trusted suppliers. Many of our products are offered without the manufacturer's retail box, but the fragrance itself is completely authentic.
Selling perfumes without the retail box allows us to offer authentic fragrances at more competitive prices. Each order is professionally packed to ensure safe delivery.
Orders are usually delivered within 2–4 business days in major cities and 3–7 business days in other areas across Pakistan.
Fragment Scent do not accept returns. Exchanges are only offered if you receive the wrong product, a damaged item, or a product affected during shipping. A complete uncut parcel opening video is required for verification.
Please contact our support team within 30 hours of receiving your parcel and provide your order number along with a clear, uninterrupted video of opening the sealed package.
