Perfumes are fragrance products and are not covered by a conventional manufacturer's warranty. However, if you receive a wrong, damaged, leaked, or otherwise affected product, you may be eligible for an exchange according to our Return & Exchange Policy.
Yes. Fragment Scent sells original perfumes sourced from trusted suppliers. We take product authenticity seriously and carefully inspect products before dispatch.
Some fragrances are sold without the manufacturer's original retail box. This allows us to offer genuine perfumes at more competitive prices. The absence of the retail box does not mean that the fragrance itself is not original.
No. A perfume being supplied without its retail box does not by itself mean that the fragrance is counterfeit. We sell original fragrances and take steps to ensure the products we offer meet our authenticity standards.
Every order is carefully packed using protective packaging materials to reduce the risk of leakage, breakage, or other damage during transportation.
Contact our support team within 24 hours of receiving your order. You will need to provide your order number and a clear, uninterrupted video showing the sealed parcel being opened from the beginning.
Contact us as soon as possible, preferably within 24 hours of delivery. If the product received does not match your order, we will review the evidence and arrange an exchange if your claim is approved.
No. Fragrance preference, scent performance based on personal preference, or changing your mind does not qualify for an exchange or return. Please review the product information carefully before placing your order.
Generally, no. Products must remain unused and in their original delivered condition for an eligible exchange, except where otherwise determined for a verified product issue.
A complete, uninterrupted parcel-opening video is required. The recording should clearly show the sealed package, shipping label, and the entire opening process without cuts or edits. This helps us verify the condition of the order when it was delivered.
