At Fragment Scent, customer satisfaction is important to us. Every order is carefully inspected and securely packed before shipment to ensure it reaches you in excellent condition.
Because Fragment Scent sell original perfumes—many of which are supplied without the manufacturer’s retail box—Fragment Scent maintain a strict Return & Exchange Policy.
Fragment Scent do not accept returns for:
Please review your order carefully before completing your purchase.
Although returns are not accepted, Fragment Scent will gladly provide an exchange if:
To qualify for an exchange, customers must record a clear, uninterrupted video while opening the sealed parcel from the beginning.
The video should clearly show:
This video serves as proof in case of any shipping-related issues.
Claims submitted without an uncut opening video may not be approved.
Any issue must be reported within 30 hours of delivery.
Requests submitted after this period may not qualify for an exchange.
To be eligible for an exchange:
Once your request is reviewed and approved:
Processing time may vary depending on product availability and courier schedules.
If the exchange request is approved because of our mistake or shipping damage, Fragment Scent will bear the applicable exchange shipping cost.
If the issue is found not to be covered under this policy, the exchange request may be declined.
To ensure fairness for all customers, Fragment Scent reserves the right to reject claims that appear fraudulent, incomplete, misleading, or unsupported by sufficient evidence.
If you experience any issue with your order, please contact our customer support team as soon as possible with your order number and the required proof so Fragment Scent can assist you promptly.
