We take reasonable security measures to protect the personal information associated with your account and help prevent unauthorized access, misuse, or disclosure.
Use a strong and unique password, keep your login details private, and avoid sharing your account credentials with anyone. Always log out when using a shared or public device.
No. You should never share your account password with anyone, including customer support. If you need help accessing your account, use the available password recovery options or contact us.
If you believe your account has been accessed without your permission, change your password immediately and contact Fragment Scent support so we can help you secure the account.
Use the password reset or recovery option available on the login page. Follow the instructions provided to create a new password and regain access to your account.
We may share necessary information with trusted service providers when required to operate our website and fulfil your orders, such as payment processors, courier companies, and technical service providers. We do not sell or rent your personal information.
Payment information may be processed by the payment service providers available during checkout. The way payment information is handled may depend on the specific payment method you choose.
We take reasonable steps to maintain the security of our website and customer information. However, no website or online transmission can be guaranteed to be completely secure.
We collect and use personal information only for legitimate business purposes such as processing orders, providing customer support, improving our services, maintaining website security, and fulfilling legal obligations. For more information, please review our Privacy Policy.
You can contact us if you want to request deletion or removal of your personal information. Certain information may need to be retained where required for legal, security, accounting, or transaction-related purposes.
If you notice suspicious activity involving your account or believe there may be a security issue, contact our support team as soon as possible with relevant details. Do not include your password or other sensitive login credentials in your message.
