Shipping

Orders are generally delivered within 2–4 business days in major cities and 3–7 business days in other cities and remote areas. Delivery times are estimates and may vary depending on the courier and destination.

Orders are normally processed within 1–2 business days after order confirmation. Orders placed on weekends or public holidays may be processed on the next working day.

Shipping charges, where applicable, are displayed during checkout before you place your order. We may also offer free shipping during selected promotions or on qualifying orders.

Every perfume is carefully packed using protective packaging materials to help prevent leakage, breakage, and other damage during transportation.

Some of our perfumes are sold without the manufacturer's original retail box. This allows us to offer genuine fragrances at more competitive prices. The product is securely packaged for delivery using protective materials.

When tracking is available for your shipment, we may provide the tracking details through the contact information associated with your order. You can use these details to follow the progress of your delivery.

Please make sure someone is available to receive your order at the provided address. If the courier cannot complete delivery because nobody is available, further delivery attempts may depend on the courier's procedures.

Contact us as soon as possible if you notice an incorrect address. We may be able to update it if your order has not yet been processed or dispatched. Once the shipment has been handed over to the courier, changes may no longer be possible.

Delivery times are estimates and can be affected by courier delays, weather, public holidays, or other circumstances beyond our control. If your order has exceeded the expected delivery period, contact our support team with your order number so we can help check its status.

Please do not discard the parcel or packaging. Contact us within 24 hours of delivery and provide your order number along with a clear, uninterrupted video showing the sealed parcel being opened from the beginning.

Contact Fragment Scent within 24 hours of receiving your order. We will review the issue and the required proof. If the claim is approved, an exchange will be arranged according to our Return & Exchange Policy.

No. Once an order has been dispatched, it cannot be cancelled. Any product-related issue after delivery will be handled according to our Return & Exchange Policy.

We aim to deliver across Pakistan, including many remote areas. However, delivery availability and timing may depend on the courier service operating in your location.