You can contact our support team through the contact details provided on our website. We aim to respond to customer inquiries within 30 hours.
Our customer support is available Monday to Sunday, from 9:00 AM to 9:00 PM (PKT).
Fragment Scent currently operates as an online store. Our physical store is coming soon.
Our physical retail store is not currently open. For now, orders can be placed through FragmentScent.com, with delivery available across Pakistan.
Yes. Some of our fragrances are offered without the manufacturer's original retail box. This allows us to provide genuine perfumes at competitive prices. Products are securely packed before dispatch.
If you are looking for a particular fragrance that is not currently available, contact our support team with the perfume name and brand. We can let you know if it is available or may become available in the future.
Gift-wrapping availability may vary. If you have a special packaging request, contact our support team before placing your order so we can confirm whether we can accommodate it.
Yes. You can place an order using the recipient's correct delivery information. Make sure the recipient's name, phone number, and address are entered accurately at checkout.
From time to time, Fragment Scent may offer special promotions, discounts, or other offers. Follow our website and official communication channels for the latest available deals.
Discount codes are subject to their individual terms and conditions. Unless specifically stated otherwise, promotional codes cannot be combined.
If you cannot find the information you need in our FAQs, please contact our support team. We will be happy to help with questions about products, orders, shipping, payments, or any other Fragment Scent service.
Our Privacy Policy, Terms & Conditions, Shipping Policy, and Return & Exchange Policy are available through the relevant links on our website. We recommend reviewing these policies before placing an order.
