Available payment methods are shown during checkout based on the options currently supported by Fragment Scent. Select your preferred method and complete the payment instructions provided.
We take reasonable measures to keep your checkout and payment experience secure. Payment information is processed through the payment methods available on our website, and you should always make sure you are using the official Fragment Scent website when placing an order.
Payment timing depends on the payment method selected at checkout. Your order will be processed according to the payment status received by our system.
If your selected payment method requires payment during checkout, the order must be successfully completed according to the payment instructions before it can be processed for dispatch.
If a payment does not go through, check that your payment details are correct and try again. If the problem continues, contact your payment provider or Fragment Scent support for assistance.
Do not immediately place another order. First check your email, order history, or payment account for confirmation. If the payment was deducted but your order was not confirmed, contact our support team with the relevant payment details so we can investigate.
If you need to change your payment method, contact us as soon as possible. Changes may only be possible before the order has been processed or dispatched.
Yes. Fragment Scent operates in Pakistan, and product prices on the website are displayed in Pakistani Rupees (PKR) unless otherwise stated.
A payment issue and a product exchange are handled separately. If you believe you have been charged incorrectly or paid for an order that was not successfully placed, contact our support team so the payment can be reviewed.
No. Changing your mind after placing an order does not automatically qualify you for a refund. Please review the product details and our Return & Exchange Policy before completing your purchase.
Contact our support team with your order information and proof of the duplicate charges. We will review the transaction details and assist you accordingly.
