At Fragment Scent, we are committed to delivering your order safely and efficiently. Every perfume is carefully inspected and securely packaged before dispatch to ensure it reaches you in excellent condition.
Please read our Shipping Policy before placing an order.
Fragment Scent currently deliver across Pakistan.
At this time, Fragment Scent do not offer international shipping.
Estimated delivery times are:
| Location | Estimated Delivery |
|---|---|
| Major Cities | 2–4 Business Days |
| Other Cities & Remote Areas | 3–7 Business Days |
Please note that delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, or unforeseen circumstances.
Shipping charges, if applicable, will be displayed during checkout before your order is confirmed.
From time to time, Fragment Scent may offer Free Shipping on selected orders or promotional campaigns.
Once your order has been dispatched, you may receive shipment details or a tracking number (where available) through SMS, email, or WhatsApp, allowing you to monitor your delivery status.
Unlike traditional retail perfume stores, many of our fragrances are sold without the manufacturer’s original retail box.
To ensure maximum protection during transit, every order is professionally packed using secure protective packaging materials. This helps reduce the risk of leaks, breakage, or damage while shipping.
Please ensure someone is available to receive the parcel at the provided shipping address.
If delivery cannot be completed due to:
the shipment may be returned to us.
Additional shipping charges may apply for re-delivery.
Customers are responsible for providing accurate shipping information.
Fragment Scent is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping details provided during checkout.
Although every order is inspected before dispatch, if you receive:
please contact us within 30 hours of receiving your parcel.
To process your request, you must provide an uninterrupted video recording of opening the sealed package from the beginning.
The video should clearly show:
Claims submitted without a complete opening video may not be approved.
While we work with reliable courier partners, unexpected delays can occasionally occur due to:
Fragment Scent is not responsible for delays caused by circumstances beyond our control, but we will do our best to assist you in tracking your shipment.
Orders may only be cancelled before they have been dispatched.
Once an order has been shipped, it cannot be cancelled and will be subject to our Return & Exchange Policy.
If you have any questions regarding shipping or your order, please contact our customer support team through the contact information provided on FragmentScent.com.
Fragment Scent are always happy to assist you and ensure your shopping experience is smooth and hassle-free.
